Frequently Asked Questions
Everything you need to know about your Krakatoa Underwear experience.
How do I find the right size for me?
We recommend checking our detailed Size Guide located on each product page. Our underwear is designed with a performance fit, so if you are between sizes, we suggest sizing up for a more relaxed feel.
What materials are used in Krakatoa Underwear?
We use a premium blend of high-grade MicroModal and Elastane. This combination ensures maximum breathability, moisture-wicking properties, and a soft-to-the-touch feel that lasts all day.
What is your return policy?
Due to the hygienic nature of underwear, we only accept returns on unworn, unwashed items in their original packaging within 30 days of purchase. However, our 'First Pair Guarantee' allows you to try one pair and if it doesn't fit, we will send a different size free of charge.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
How should I wash my Krakatoa products?
To maintain the integrity of the fabric, we recommend machine washing cold with like colors on a gentle cycle. Tumble dry on low heat or air dry to prevent shrinkage and maintain elasticity.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.